The following statement discloses the Metal Alchemist, LLC (“MA”) consumer privacy practices for this website (the "Site").  This Statement of Privacy applies to the Site and governs data collection and usage. By using the Site, you consent to the data practices described in this statement.

 

Personal information

MA understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.

 

General Information we gather and track

We request personal information when you create an account, place an order, request a service, answer a survey, correspond with us or engage in certain other activities on our website. For example, if you submit an order on-line with us, we will ask you for information necessary to complete the transaction such as your name, address, and credit card number. If you request technical support online, we will ask you for information necessary to complete the transaction such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing. You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

 

How we use the General Information we gather and track

We use personally identifiable information in the following ways:

• To provide you with information about new products, newsletters and informative emails;
• To assist us in creating content that is relevant to you;
• To provide you with special offers that may be of interest to you;
• To assist us in creating better products and services to meet your needs;
• To help you quickly find product information important to you.

 

With whom we may share your information

MA collects and uses your personal information to operate the Site and deliver the product or services you have requested. MA or uses your personally identifiable information to inform you of other products or services available from MA and its affiliates. MA may also contact you via surveys to conduct research about your opinion of current products or of potential new products that may be offered. Products may provide your personally identifiable information to the affiliate that initially referred you to the Site.

MA does not sell, rent or lease its customer lists to third parties.  MA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In addition, MA may retain the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of MA.  MA will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on MA; (b) protect and defend the rights or property of MA; and, (c) act under exigent circumstances to protect the personal safety of users of MA, or the public.

 

Opt out of providing certain information

MA provides a number of ways for you to opt out of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information. If you are on a MA web page that requires personal information but does not offer communication choices, or would like to change your preferences for information that you have previously provided, please use one of the communication channels at the bottom of this statement. If you are registering a version of a product that does not provide you the capability to indicate your communication preferences, please use one of the communication channels at the bottom of this statement. If you do not wish to continue receiving our email newsletters or bulletins you can opt out of receiving these communications by replying to the unsubscribe in the subject line in the email.

 

Privacy of Children

MA is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in the online activities and interests of their children. MA does not knowingly collect information from children under the age of 13 and MA does not target its websites to children under 13.

 

Security

We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

Since MA is a national company, we provide company information to our offices in various locations throughout the US. The personal information that you have provided to us may be transferred to other MA offices around the country.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that MA does not have your current personal information, you can update it by using one of the communication channels at the bottom of this statement.

 

Use of Cookies

The MA Site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time or qualify you for special offers that MA may make available from time to time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. Cookies simplify the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same MA Site, the information you previously provided can be retrieved, so you can easily use the MA features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MA Site that you visit.

 

Privacy Contact Information

If you have any questions, comments, or would like to change your communication preferences, please contact us using one of the options below:

Email your Privacy comments or questions to info@metalalchemist.com