Questions? We Have Answers.
When does free shipping apply?+
Shipping is free when you spend more than $98.
What is the shipping fee and delivery timeline?+
Shipping is based on weight. The delivery time will depend on both processing and delivery days.
Will I be charged duties and taxes?+
You will not be charged duties, but taxes will depend on the state your delivery address is in.
Where do you ship to?+
Currently we ship within the US.
Is signature required upon delivery? +
You will not require a signature upon delivery.
Where is my order? +
Once the order has shipped, you will receive an email or text message with tracking info. Please use this number to track your package, or login to your account on the Metal Alchemist website, and locate tracking information there as well. Any further questions, please feel free to reach out to email@example.com
How do I find my order number?+
Once you’ve placed an order, you should have received a confirmation email along with a tracking number.
May I cancel my order?+
Please contact our support team at firstname.lastname@example.org. We will make our best effort to stop the order before it is packed and shipped.
May I change my address?+
Please contact our support team at email@example.com. We will make our best effort to change the shipping address before your order is packed and shipped.
How can I track my order? +
Tracking info will be emailed upon shipment, as well as the “check my order status” link within your account. An automatic text is sent with tracking as well. The link sent in the text or email can be accessed at any time to view the status and details of the order.
Returns & Exchanges +
What's your return and exchange policy? +
Returns must be received within 14 days of receipt. Items must be without wear and in as shipped condition. Once a refund is processed, a credit to the customer will be issued within 5 - 10 business days.
How much is the return shipping fee? +
The prepaid return label will be emailed to the customer and shipping fee of $8 will be deducted from the credit as well as an $8 restocking fee.
When will I receive my refund? +
Within 5 - 10 business days of receipt of product.
Product & Materials Care +
How do I take care of my jewelry? +
We recommend that you remove your jewelry before participating in physical activity or water exposure. Additionally, exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry.
How do I clean my jewelry? +
We recommend using a very mild soap and water mixture to polish and restore luster. For more advanced cleaning you may use a soft polishing cloth.
What do I do if my jewelry is defective or I received the wrong order? +
Please contact our support team at firstname.lastname@example.org.
Do you offer repair or resizing services? +
At this time we do not offer jewelry repair or resizing.
How and where is the jewelry made? +
All of our metals are mined in the USA. From there, they are shipped to Rhode Island for a refining and bonding process, and then lastly it is handcrafted into a unique Metal Alchemist power tool.
Do you have a retail store location? +
Not at this time.
Our rings are flexible and can be adjusted either up or down by 1 US ring size. Our small ring is US size 4. Our medium ring is US size 7. Our large ring is US size 10. How to measure your ring size. For width, our thin is 0.260in, our regular is 0.335in, and our bold is 0.500in.
Our cuffs are flexible and can be adjusted by 0.5 inches to fit a range of sizes while still maintaining their shape. Our short cuff is 6.7 inches. Our long cuff is 8.0 inches. For width, our thin is 0.260in, our regular is 0.335in, and our bold is 0.500in.
Contact Us +
To contact our team please email email@example.com.